Order, Shipping, and Other FAQ
Orders and Shipping
Since we ship our items from Amazon with the same two day service, unless if you want over-night shipping, there is no difference in shipping speed when ordering on this website or when ordering on Amazon.
Most orders placed before noon will ship the same day.
Does Vivora offer faster shipping options?
At the moment, we only offer complimentary two day shipping that is Prime Shipping through Amazon. See above for details.
Where can I find my order information?
To view your orders or tracking information, log into your account and click ‘Orders’!
How long do I have to cancel an order?
We hope that you don’t want to cancel your order, but in the case that you do, please contact us immediately at (708) 308-3244. Since we offer free, high-speed shipping, we use automated fulfillment – this means we only have an hour to cancel orders before we ship out.
I placed an order to the wrong shipping address!
Shipping to P.O. Boxes
We apologize for this inconvenience!
Pre-Orders / Back Orders
If you see an item that has an availability notification beneath it, simply click the link and you will be directed to the product page – at this point, just click the button ‘pre-order now’ and the item will be added to your cart. This item will appear in your cart with the description: ‘Available:…‘ Now just head to checkout to complete your pre-order process.
For your convenience, we’ve added two options for securing your new Luno or Niko before the launch or restocking date!
- [Credit Card (Stripe)] The first option is that you securely provide your credit card information and hit the button saying ‘place pre-order now’. Your credit card information will be safeguarded and will be charged for the amount of the pre-order when the product is available.
- [Pay Later] The second option is that you select the bubble with the text ‘pay later’ next to it. At this point you simply hit, ‘pre-order now‘ and then you will receive an email when the pre-order is available along with instructions on how to complete your order.
Note that there is no priority given for either of the options; they are simply there for your peace of mind 🙂
Cart-Related Problems with Pre- Orders?
Example A: if you want to purchase two Felt Lunos in Anthracite and they are only available for pre-order, you have to do the pre-order process twice.
Example B: If you would like to purchase a Niko that is in stock and also pre-order a felt Luno in Anthracite that is only available for pre-order, you will need to complete the pre-order process from start to finish for the Luno, and once you are finished, you will need to add your Niko to your cart and complete the normal checkout process.
Any questions or concerns should be sent to firstname.lastname@example.org or through any of our ‘contact us’ forms across the website. We are more than happy to help clarify or walk you through the process 🙂
Setting up your new Luno or Niko
Return and Exchanges
What is your return policy?
We offer a 90-Day money-back guarantee on all of our products. During and after that period we will always do whatever we can to make sure that you are pleased with your purchase. For domestic (U.S.) product returns, we will provide a free return shipping label once your return is approved. Each returned item will be inspected to determine that it is in unused, resalable condition. If upon inspection the items are deemed in unsalable condition or have been used or altered in any way, your refund or exchange credit will be subject to approval.
How do I contact Vivora about a defective product or returning my product?
All defective product claims and return requests should be sent to email@example.com or using one of the contact us forms anywhere on the vivora.net webpage.
Wholesale and Partnerships
Interested in wholesale pricing or becoming one of our partners? Contact us at firstname.lastname@example.org or through any of our contact forms on the vivora.net webpage with the heading “Wholesale inquiry” / “Interest in becoming a partner”.